Email us and a real person will read it. We aim to reply within two business days.
accounts@cloudmigrationconsulting.net
Please include the email address on your ChoreStar account, the device you are using (for example iPhone 15, iOS 26), and what you expected to happen. That is usually enough for us to reproduce a problem on the first try.
We are a small team, so you will get a reply from someone who actually works on the app rather than a ticket queue. If you are reporting something that looks like a bug, a screenshot helps enormously.
Check your spam or junk folder first — the code comes from noreply@cloudmigrationconsulting.net. If you requested more than one code, only the newest email works; earlier codes stop working as soon as a new one is sent. Codes expire after 60 minutes. Still nothing? Email us and we will verify the account manually.
Each child gets their own login QR code, shown under Kids in the parent app. Your child can scan it with any phone camera, or type the short code underneath it. Children never need an email address or a password of their own.
Open Settings in the app and tap Restore purchase. Purchases are tied to the store account that bought them, so make sure you are signed in to the same Apple ID or Google account. If it still does not unlock, email us with your account address and we will sort it out.
A purchase unlocks Premium for the family it was first used on and cannot be transferred to a second account. This is deliberate — it stops one purchase being shared around. If you bought it on the wrong account, email us.
In the app: Settings → Delete my account. We email a code to confirm it is really you, and then permanently remove the account together with your family's kids, chores, rewards, points history and any pending invitations. This cannot be undone. You can also email us and we will do it for you.
Settings → Partners, then enter their email address. They will get an invitation link. Up to two partners can share a family and both can approve chores.
The free version is supported by a single small banner. Ads are non-personalized and tagged as child-directed, with a maximum content rating of "G". Buying ChoreStar Premium removes ads for everyone in the family, children included, and it is a one-time purchase rather than a subscription.
ChoreStar runs on a hosting tier that sleeps when idle, so the very first request after a quiet period can take up to a minute to wake. The app shows a "waking up" message while it waits. After that it is quick.
ChoreStar is a child-directed service and we take that seriously. A child's profile holds only a first name or nickname chosen by their parent, plus their chore and points history — never an email address, phone number, location, photos or contacts.
If you are a parent or guardian and you want to review, correct or delete what we hold about your child, email accounts@cloudmigrationconsulting.net and we will act on it. Our Privacy Policy explains the full picture.
Refunds are handled by the store you bought from: Apple under the Apple Media Services Terms, or Google under the Google Play refund policies. We cannot issue store refunds ourselves, but tell us if something went wrong and we will help you get it sorted.
ChoreStar is made by Cloud Migration Consulting LLC.
Support and privacy enquiries: accounts@cloudmigrationconsulting.net
ChoreStar